Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the contract is concluded.
To exercise your right of cancellation, you must inform us at
Xeno Development GbR
Coming soon
+49 174 2872586
xenodev.contact@gmail.com
by means of a clear statement (for example, a letter sent by post or an email) of your decision to cancel this contract. You may use the model cancellation form below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days after the day on which we receive notice of your cancellation. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise; you will not incur any fees as a result of the reimbursement.
Early commencement of services
If you requested that the services begin during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time when you inform us of your exercise of the right of cancellation compared with the full coverage of the services provided for in the contract. For a paid service contract, the right of cancellation expires once the service has been fully performed if, before performance began, you expressly agreed that we could begin before the end of the cancellation period and confirmed your awareness that your right of cancellation would expire upon full performance of the contract.
Digital content
For a paid contract for digital content not supplied on a tangible medium, the right of cancellation expires when we begin performance after you have expressly agreed that performance may begin before the end of the cancellation period, confirmed your awareness that you lose your right of cancellation when performance begins, and we have provided you with confirmation of the contract as required by law. No compensation is payable when cancelling a contract for such digital content.
Custom-made work and custom projects
Websites, Discord bots, software, configurations, and other digital services are often created individually to customer specifications and generally cannot readily be used for another customer. That fact alone does not exclude a consumer’s statutory right of cancellation. The statutory exception for non-prefabricated goods made to customer specifications applies only to contracts that legally concern the supply of such goods. For individually developed digital services, expiry of the right of cancellation is therefore generally governed by the rules above for services or for digital content not supplied on a tangible medium. Mandatory consumer rights remain unaffected.
Separate consent before performance begins
If performance of a consumer contract is to begin before the fourteen-day cancellation period has expired, we obtain the legally required declaration separately and expressly. For services, it includes the express request for early performance and acknowledgement that the right of cancellation expires upon full performance. For digital content, it includes express consent to early performance and acknowledgement that the right of cancellation is lost when performance begins. Accepting the Terms or merely acknowledging this cancellation policy does not replace that separate declaration.
Business customers
The statutory right described in this policy applies only to consumers. Business customers entering into a contract in the course of their commercial or independent professional activity do not have a statutory consumer right of cancellation.
Note on the request process
Submitting a project, hosting, or server request through this website is non-binding and does not itself conclude a contract. A contract is formed only through separate acceptance, an order confirmation, invoicing, or the agreed commencement of performance. The cancellation period therefore does not begin merely when a non-binding request is submitted.
