Clear answers. No detours.

Xeno Development builds websites, custom Discord bots, managed services, and Minecraft and VPS hosting.

Services include digital projects, bots, hosting, extensions, and technical support within the agreed scope.

The best options are a ticket in the customer portal or the designated Discord support channel.

For companies, creators, communities, and projects looking for a tailored digital solution.

Price depends on scope, design, features, content, and required support. You receive a suitable offer after review.

Helpful inputs include the goal, page structure, text, images, logo, colors, examples, and required features.

Yes. Changes and extensions can be offered separately after effort and technical review.

Yes, shops and custom ordering workflows are possible after project review.

Your own content is ideal. Missing or legally relevant content must be coordinated in advance.

A Discord bot automates workflows and adds features such as moderation, tickets, roles, or logging.

Yes. Customer bots are planned for the specific server and are not identical mass-market bots.

For managed bots, approved safe settings can be managed in the customer portal.

This is possible for suitable packages and approved modules.

Name changes are reviewed and are not a freely editable standard setting.

Bot tokens are sensitive access keys and remain protected for security reasons.

A managed bot runs on Xeno Development servers and receives ongoing support within the agreed scope.

SaaS is an ongoing software service that is usually billed monthly.

The monthly payment covers ongoing service such as hosting, maintenance, updates, and support depending on the package.

The exact scope is defined in the offer and may include hosting, maintenance, updates, technical management, and support.

The ongoing service ends at the agreed time. Details depend on the agreement and applicable terms.

Services may be restricted, paused, or terminated. Contact support early if anything is unclear.

A buyout is a one-time build followed by handover without automatically included ongoing management.

After handover, buyout bots are not maintained as manageable managed bots.

No, unless explicitly agreed. Later changes are separate services.

A switch may be possible after technical and contractual review.

The exact handover scope and usage rights depend on the individual offer and agreement.

Hosting provides technical resources for websites, applications, bots, or game servers.

Premium is intended for more demanding projects with additional performance headroom or prioritization.

Provisioning follows manual review and confirmed payment. Timing depends on the product.

Backups depend on the product and package. Important self-managed data should also be backed up separately.

Fair use means reasonable resource usage so the platform remains stable for all customers.

RAM holds active worlds, plugins, mods, and game data in memory.

Slots describe or limit the possible number of simultaneously connected players.

Plugins are possible depending on technical feasibility, compatibility, and package performance.

Mods are possible when version, resource requirements, and compatibility fit the server.

This depends on player count, world size, plugins, mods, and desired performance headroom.

A VPS is a virtual server with its own operating system and flexible resources.

Minecraft hosting is prepared for a specific purpose. A VPS offers more freedom but requires more administration.

With an unmanaged VPS, you are responsible for updates, passwords, firewall, and backups, among other things.

Technical management is possible when explicitly booked and agreed in scope.

Available payment methods are shown during the relevant order or invoice process. Bank transfer is generally possible.

The invoice is provided according to the reviewed order or ongoing billing period.

Usually after review, confirmed order, and payment.

Ongoing services may be restricted, paused, or terminated.

Yes. Ongoing services are billed monthly, while buyouts and defined projects are typically billed once.

Use your configured customer account with email and the intended login credentials.

The product must be assigned to your account and may need to be set up or approved.

Assigned invoices and payment status are available in the customer portal.

Approved managed bots appear in the bot area of the customer portal.

The bot dashboard is intended for managed bots. Buyout projects are not managed live after handover.

Open the ticket system, select a suitable category, and describe your request as clearly as possible.

Product, goal or issue, time, error message, and reproducible steps help with review.

Tickets are reviewed based on category, impact, and available capacity. There is no fixed guarantee without an agreement.

A change request adjusts or extends an existing function and may be a separate service.

An error occurs when an agreed function does not work as intended. Describe it with reproducible steps.

Access rules and server-side checks limit access. Absolute security guarantees are not possible.

Customers only see bots and data assigned to their own account.

A token enables technical access to the bot and must therefore never be public or freely editable.

Customer areas are separated and checked server-side so only assigned content is visible.