Payment methods
Available payment methods are shown during the relevant order or invoice process. Bank transfer is generally possible; additional methods such as PayPal are only offered when available in the specific system.
Monthly or one-time
Monthly payments apply to ongoing services such as hosting or managed services. One-time payments typically apply to buyouts, setups, or clearly defined projects.
Invoices and payment status
Assigned invoices and their status may be visible in the customer portal. A status is updated once payment is confirmed in the system.
When is a service activated?
Activation follows the terms of the offer, usually after manual review, confirmed order, and payment. Custom projects may require additional preparation time.
Late or missing payment
If an ongoing service is not paid, it may be restricted, paused, or terminated. There is no automatic guarantee that it will continue without payment.
Create a ticket early if an invoice is unclear or there is a payment issue.
Cancellation
For monthly services, cancellation ends the ongoing service at the agreed time. A buyout is a one-time handover and therefore follows a different model. The offer, contract, and applicable terms govern the details.