Cancelling a monthly service
When cancelled, the ongoing service ends at the agreed time. Applicable periods and steps depend on the individual agreement, invoice, and terms.
Paused services
A paused service may be temporarily unavailable or restricted. Whether and how it can be reactivated is reviewed individually.
Data and project status
Handling of data, configurations, and project status depends on the product and agreement. Customers should additionally back up important self-managed data.
Review individual rules
The specific offer, invoices, agreements, and applicable terms are decisive. Create a ticket early if you have questions.
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This overview is general guidance and does not replace review of the specific contract.